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Display all of a user's assets within a REQUEST FORM

Eddie Ojeda

We already have our user's assets linked to tickets. This is different.

The request form is for terminating an employee that their manager fills out. In one drop-down they select a user to be terminated. Now, I want a list/paragraph/etc. to display all the user's currently assigned assets.

I have not found a real way to do this because linking an assets object requires changing the field type to an assets object (which is a drop-down, not a visible list). The goal is for the manager to see which assets they are responsible for getting back to us (in IT). This also allows us to see the assets we should get back without having to look them up in Assets ourselves.

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Mikael Sandberg

Hi @Eddie Ojeda,

Welcome to Atlassian Community!

You can do this by using assets object fields and filter issue scope. You could then have it set up so the manager picks the employee and by doing so the second object field can be filtered to only display assets that the employee is linked to. Have a look at this article for more information.

Eddie Ojeda

I think the reason this is failing is because the manager fills out the form (making him the "reporter", right?), but I don't want to see the manager's assets. I haven't figured out how to tell it to use the name from the drop-down that shows the user to be terminated:

Filter scope (AQL): objectType = "Laptops"

Filter work item scope (AQL): Owner.User= ${reporter}

It also mentions using "customfield_10236" in their example but not how this info is found in my custom field.

Mikael Sandberg

Yes, you would need another field for the employee. I would add one called Employee that that is an asset object field and then use that to get the laptops. Of course this would only work if all employees are an object. If they are not then you can use the custom field. In Assets, how do you link a laptop object to the user?

Mikael Sandberg

And no, customfield_10236 may or may not exist in your instance, that is just an example.

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