I had activated a notification setting and then someone had created a ticket, which then entered a workflow status where you have to approve a request. But this mail was also simply received by a stakeholder. Is that normal?
Hi @Antonia ,You stakeholder was part of the approval list? If so, they would receive.
Hi @Piyush Annadate _ACE Pune_
where can I see the approval list? Thank you for your answer..
Check for the issue having approval field populated as?Also, in the automation - the approval transition would have the 'approval' associated fields.
What kind of approval field?So this is a change ticket and there is the status “Authorize” and apparently, if this status is, then you get a notification.
I have now found a setting when I go into the workflow, but it says exclude.
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