I’m unable to locate Epics in my Jira project, even though I’ve confirmed they exist in the issue list. Here’s what I’ve checked: * Project Context * Type: Team-managed. * Board: Should be Scrum, but Kanban users also report this. * Basic Checks * The Epics exist in All Issues (found via search/JQL: issuetype = Epic AND project = ABC). * No active filters are hiding it (Board/Backlog filters are empty or inclusive). * I cannot see any Epic I created. This happened to tasks occasionally. * Where It’s Missing * Board’s Epic Panel: Not listed under "Epics" (even with "Show all" toggled). * What I’ve Tried * Refreshed cache, tried different browsers. * Verified Epic status isn’t "Done" or "Archived." * Checked for misconfigured column mappings (Board settings → Columns). Potential Causes? * Could this be a hierarchy issue (e.g., Epic linked to a hidden parent)? * Is there a sync delay or indexing bug? * Are there hidden JQL clauses in the Board’s filter? This appears after I create an Epic: Changes are saved, but work item isn't visible For work item xxx to be visible, it must match your project and filters, and have a status that’s assigned to the board.

Makes epics easily visible. Current epics are hidden in this panel and extra clicks are need. Backlog of work is not just the tasks, it is also the epics.

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Epic Not Showing in Jira Board or Backlog – How to Troubleshoot?

Annie Zhan

I’m unable to locate Epics in my Jira project, even though I’ve confirmed they exist in the issue list. Here’s what I’ve checked:

Project Context
- Type: Team-managed.
- Board: Should be Scrum, but Kanban users also report this.
Basic Checks
- The Epics exist in All Issues (found via search/JQL: issuetype = Epic AND project = ABC).
- No active filters are hiding it (Board/Backlog filters are empty or inclusive).
- I cannot see any Epic I created. This happened to tasks occasionally.
Where It’s Missing
- Board’s Epic Panel: Not listed under "Epics" (even with "Show all" toggled).
What I’ve Tried
- Refreshed cache, tried different browsers.
- Verified Epic status isn’t "Done" or "Archived."
- Checked for misconfigured column mappings (Board settings → Columns).

Potential Causes?

Could this be a hierarchy issue (e.g., Epic linked to a hidden parent)?
Is there a sync delay or indexing bug?
Are there hidden JQL clauses in the Board’s filter?

This appears after I create an Epic:

Changes are saved, but work item isn't visible

For work item xxx to be visible, it must match your project and filters, and have a status that’s assigned to the board.

Accepted answers

All comments

Trudy P Claspill

Hello @Annie Zhan

Welcome to the Atlassian community.

Can you confirm the project type by telling us what it says in the Type column on the View All Projects page under the Projects menu?

Can you confirm that you have no unmapped Statuses in the Board Settings/ Columns page?

Can you provide a screen image of the issue/work items types from the Project Settings?

Can you provide a screen image of what you see when you are trying to find the option to show the Epics panel?

Danut M _StonikByte_

Hi @Annie Zhan,

As far as I know the epics of team-managed boards can only be displayed in the epic-panel and not as backlog-items or cards on the board.

This is how I can visualize epics in backlog of my test project:

Also you can choose to display swim-lanes by epics:

Did you try these as well? Maybe you can provide some screenshots.

Do you need them dis[played for tracking purposes, or to work effectively on them?

Danut.

Trudy P Claspill

As far as I know the epics of team-managed boards can only be displayed in the epic-panel and not as backlog-items or cards on the board.

I agree with this, when we are talking about Team Managed Software projects.

A Team Managed project's board uses a non-editable filter that selects all issues from the project. So getting the message

For work item xxx to be visible, it must match your project and filters, and have a status that’s assigned to the board.

...is strange, as is the author's mention that the option to show the Epics panel is not available.

Annie Zhan

For tasks, the issue only seems to occur when the backlog feature is enabled. It goes away when I disable the backlog. It happens all the time when I create Epic though.

Trudy P Claspill

@Annie Zhan

I saw you posted an update:

For tasks, the issue only seems to occur when the backlog feature is enabled. It goes away when I disable the backlog. It happens all the time when I create Epic though.

Can you provide the requested screen images and answers to the questions asked?

Steve C_slviez

Is there a Atlassian backlog task to enable Epics on the backlog? I can't find it.

Huge lack of customization

Trudy P Claspill

Hello @Steve C

What type of project are you using?

What type of board are you using?

Have you enabled the Epics Panel?

Is the Epics Panel not meeting your needs? If not can you provide more information about the problem you are trying to solv

Steve C_slviez

team managed

kanban

yes

it just a pop out with a list of epic which is another layer of filter

problem I want to solve is just being able to list epics in backlog

Trudy P Claspill

When I ask what problem you are trying to solve I'm trying to get at why you want the Epics in the Backlog list

What capabilities do you gain from having the Epics and child items mixed together? Why do you need that capability?

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