Does the messaging and email notification service work with a microsoft account with E1 or Exchange?

Sebastian Olguin

Does the messaging and email notification service work with a microsoft account with E1 or Exchange?

Joseph Chung Yin

@Sebastian Olguin 

Welcome to the community.  Are you referring the process where customer emails ask to your JSM project and create an issue?

If so, please take a look at this reference -

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Hope this helps.

Best, Joseph Chung Yin