The Get Jira Cloud extension isn't working as expected for users who have access to multiple Jira

Question

The Get Jira Cloud extension isn't working as expected for users who have access to multiple Jira sites under a single account.

The cause of the redirect issue in the Get Jira Cloud extension in Excel, that users are directed to an unintended project after successful authorization.

Marc -Devoteam- · Answer

Hi @Umang Varshney

I can't reproduce this.

I can use the connector and even use different JQL clauses on different tabs in a single sheet.

If you start with a new file, does it also occur?

Can you maybe create a Loom video and connect it here.

Umang Varshney_p25cb4 · Answer

hi @Marc -Devoteam- Thanks for your reply

I’m referring to the Jira Cloud add-on in Microsoft Excel. When I authorize Project A using this extension and run a JQL query for Project A, it redirects to Project B. As a result, the Jira Cloud extension is unable to fetch data from Project A

Marc -Devoteam- · Answer

Hi @Umang Varshney

Welcome to the community.

I'm assuming you are referencing a 3rd party app, am I correct?

If so it's best to contact the support department of the developer of the app.