What's the point of AI if guests cannot benefit from it?

Question

We now try to assess Confluence as a solution to host our products "public" documentation.

It means that some of our clients will be invited to the space and will have access to additional technical and functional resources, because they are our clients.

It seems that if you use guests access, which is designed to allow a large amount of users to use a Space, you cannot use Atlassian Intelligence...

I see the licensing issue underlying, but honestly, it would have been more useful for occasional visitors to the space than to our own people.

Is there an alternative somewhere which can provide an AI-assisted search using this space content (pages, attachments content and potentially blogs)?

Jonathan Porta · Answer

This Confluence space can be used also as a knowledge base in our JSM portal, but I'm not sure that our clients will have the reflex to go on the portal to look for some documentation.

Shannon Meehan _K15t_ · Answer

Hey @Jonathan Porta , if you're considering using Confluence for your public docs, then Scroll Viewport might be a good alternative for you here. With the app you can publish your Confluence content as a custom help center or knowledge base (public or protected depending on how much you're able to share with your customers).

In addition to standard search, we recently released an AI-powered search feature. You're able to integrate OpenAI to offer users the ability to search in natural language. It's live on our help center right now if you want to give it a try: help.k15t.com.

Just type in a query:

And the 'Ask AI' will deliver a result along with additional links to the article where it found the info:

If you're interested in learning more, we'd be happy to chat! Just reach out to help@k15t.com or book some time with our team.

Cheers,

Shannon (K15t)

Laura Campbell · Answer

Hi @Jonathan Porta

I found this change request for allowing Confluence guest users use Atlassian Intelligence. You can vote for it and watch the issue to get updates if anything changes: https://jira.atlassian.com/browse/CONFCLOUD-78631

If the people who are consulting your product documentation are external, what about making the knowledge base available through Jira Service Management? As JSM customers, they can benefit from Atlassian Intelligence providing answers, and you don't have to license them as internal users.

https://support.atlassian.com/jira-service-management-cloud/docs/atlassian-intelligence-answers-in-the-virtual-agent/