How lock comments section in an issue in a Team-managed project?

Nur Fatin

Hello, I have a Jira team-managed project. I want to lock the comment section of an issue when it moves to a certain status, in my case, "Done". No other users can add, edit or delete a comment when the issue is in "Done" status. Can this be done for team-managed project? Kindly share the steps if this is possible. If it isn't, is there a workaround for this?

Thank you in advance.

Prachi Bolar

Hi Nur,

Welcome to community  

Presently in team managed project there is no direct way to lock comments in any status.

We have a feature request here for the same : https://jira.atlassian.com/browse/JRACLOUD-83171

Workaround given in FR : 

The comment visibility can be set from the search results in the Issue Navigator (List view).

1. Search for issues in the Issue Navigator
2. Switch to List view
3. In the list view, you can choose to add comment and perform other actions on individual issues without opening them
4. Add comment and notice you'll have an option to restrict the visibility

Note: Once the comment visibility is set it can't be edited from the issue view.

 

Comment visibility can be removed using the Update comment REST API call:

 

curl --request PUT \
  --url 'https://your-domain.atlassian.net/rest/api/2/issue/{issueIdOrKey}/comment/{id}' \
  --user 'email@example.com:<api_token>' \
  --header 'Accept: application/json' \
  --header 'Content-Type: application/json' \
  --data '{
  "body": "Remove comment visibility restriction.",
  "visibility": null
}'

Also, while trying to set the visibility using the workaround, you may notice that not all groups and roles are listed. Please make sure that you are part of the group or role you wish to restrict the comment to.
Otherwise, you will not be able to see it in the drop-down list.

Thank You,

Prachi