Auto clone security issues from project to team-specific projects based on Application Description

Question

Hi everyone, I’m setting up a Jira Automation rule in my EST jira project to re-route newly created security issues into the appropriate team backlogs. Our security tool creates tickets in EST with a description block like: Category: Cloud Security Issue Application Name: *AWS-124289522 Severity: High I’d like to automatically route security issues into team-specific Jira projects based on the “Application Name” prefix. For example, any issue whose description includes: Application Name: AWS-... should be cloned into the DevOps project backlog. We’ll use the application name to determine the correct team, and we already maintain a registry mapping each application to its Jira project. Could you recommend the best way to automate this process via Jira automation from scratch? I've uploaded a screenshot of what I've made so far.

Bob Dalm · Answer

Hi @Nikusha Kalatozi ,

Looks good!

Supposedly this issue occurs when trying to fill a customfield with an incorrect smart value;

https://community.atlassian.com/forums/Jira-questions/What-is-causing-this-new-Automation-error-Error-retrieving-the/qaq-p/2849341

Double check all input when creating the new work item, see where it goes wrong.

Nikusha Kalatozi · Answer

Hi @Bob Dalm

I’m new to this and could use your help troubleshooting. Here’s the automation rule I’ve set up:

Trigger: Manually triggered

Action: Create lookup table
Key: AWS = VST (where “VST” is the project I want to clone the issue into)

Condition: Compare two values
Check if {{issue.description}} matches the regex:
{{issue.description.match("\*Application Name:\*\s\*(AWS)\[\w/.\_-]\*").first}}

Action: Create new work item in VST
Issue Type: Same as the original work type

In the audit log I see this error:

Create Work Item 21/05/2025, 15:58:43
Error retrieving the work type fields for project/typeId – 10289/10495

I’m 99% sure it’s failing because I have a custom “Work Type” field on this issue. Does the order of steps look correct in general? Thanks!

Bob Dalm · Answer

Hi @Nikusha Kalatozi

you'll need a mapping between projects and keywords. This should work both with assets or a lookup table in your rule.

Extract the prefix with a match.

Add the projectId's in either table and use a smart value for project when creating the new work item.

Best,

Bob