Can you create an Automation (e.g. Fetch new data) triggered when a work item is opened?

Peter Lawrance_0qz89i

Changes made in the Jira Cloud Desktop browser interface are not reflected automatically in the mobile app (Android) when you open a Work Item. In order to be sure you are viewing the most recent data in a Work Item in the mobile app, you have to pull down after opening the Work Item to force a data refresh.

I would like to create an Automation that fetches new data in the mobile app each time you open a Work Item, but I can't find any Trigger that seems to address that situation.

Nagabharana S

Hello @Peter Lawrance ,

Thanks for your question. 

You're right Jira Cloud (including mobile) doesn't currently support a native "issue viewed" trigger, which is what would be needed to automatically refresh or pull new data when a Work Item is opened in the Android mobile app.

Why it’s not possible (as of now):

• Jira Automation only supports triggers like:

  • Issue created/updated/transitioned

  • Scheduled trigger

  • Field value changed

  • Comment added, etc.

• But “when an issue is viewed/opened” isn’t a trackable trigger especially from mobile clients, where that kind of session based interaction isn’t logged or triggerable.

 

What you can do:

Here are some alternative ideas to mitigate the issue:

1. User Education Banner or Info Field

• Add a read-only field or custom banner in the issue description like:

  🔄 Viewing this issue on mobile? Pull down to refresh and see the latest updates.