Identify Messages from additional Email Channel

Question

I want to create automation that identifies which of the service desks multiple email addresses a request was sent to. Is that possible?

arielei · Answer

Hey @MJCorcoran

There are no limitations on how many request types you can create.

MJCorcoran · Answer

Thanks. I had considered that, but don't have a spare request type available. I'll give that a try!

arielei · Answer

Hey @MJCorcoran 
If i understand you correctly, you want to identify the email address that the user sent the issue too.

What i can suggest is to split your request type for each email address, this is the simple way to find to whom the email was sent.

Hope that helps.

Ariel