If I remove a user from an unverified domain, will they still appear as a reporter, assignee, or com

Venkat Jira Admin

In our Jira Cloud environment (single organization), we have two domains: abc.com and xyz.com. The abc.com domain is verified, whereas xyz.com is not.

When removing a user such as aaa@abc.com, I typically delete them from the user list and then deactivate them via Manage Accounts. However, even after deactivation, aaa@abc.com still appears as a reporter, assignee, or commenter in various Jira issues.

My question is: If I delete a user like bbb@XYZ.com—whose email belongs to the unverified xyz.com domain—from the user list, will their name still appear as a reporter, assignee, or commenter? Since xyz.com is not a verified domain, we are unable to deactivate users from it through Manage Accounts.

I would like the username (from the unverified domain) to remain visible in Jira issues even after the user is removed from the user list.

Benjamin_tmh9yg

Hi @Venkat Jira Admin ,

 

First, you can't delete an unmanaged user. These users are not under your org's control since XYZ wasn't claim. Therefore those users accounts are either under another Org's control or the individual owns the user account. Hence, why you are only have the option of just removing or suspending them from your site. If I remember correctly, the data still remains for traceability but their name is replaced with delete users or something to that affect. 

 

For anything, I would recommend testing it since cloud features and behaviors change from time to time. Would create a test user and create a ticket. Then remove the user from the org and view how the tickets shows up.