Disable AI popup on issue creation for project or ticket type?

Question

We have a few support channels where our folks create new tickets to record support efforts post-hoc. They can wind up creating dozens of these every day. When they got switched over to the new navigation, as soon as they start typing a Summary, the AI box is inserted into the form causing controls to move. This makes the tab navigation behave unexpectedly and causes miss-clicks. Is there any way to prevent that field from getting inserted? Or can it just be there the whole time so the screen doesn't get rearranged mid-keystroke?

Rick Westbrock · Answer

Ugh I hate that this is now a default, it should be something triggered by the user. I can see the value in showing an agent existing tickets which are similar which could prevent creation of a duplicate ticket (and it may make it easier to link a new ticket to existing tickets) but having that shown by default is less than ideal.

I also noticed that when adding a linked work item to an existing work item AI does the same thing where it identifies what it thinks are similar issues. Initially that was displaying all of the issues but now at least it's just a bubble that mentions how many so it is only one row tall whereas when it was displaying all the similar work items if their summaries were long the bubble could be even taller.

My big beef now is that whenever I view one of my assigned work items I am getting an AI summary automatically which just pushes the comment box farther down the page. I get this multiple times per day on the same work item and I would very much prefer if there were just a button to trigger the AI summary since it's just a waste of processing power to automatically generate it all the time.

I do find it quite amusing the Atlassian Intelligence still refers to the work item as a "ticket" when that was never even an official term (issue I could understand but ticket surprised me).

Richard Way · Answer

User starts typing a summary. Note that there is no AI block -

After a second the AI block pops in, changing the tab order and if they are using the mouse to select from auto complete, they wind up clicking on the AI control instead.

Karan Sachdev · Answer

Hey @Richard Way

Could you please provide some screenshots for better understanding of the issue here?

Thanks!