Request to expose an API to receive details on Jira tickets that were deleted each day

Question

We're currently using the Jira APIs to ingest and analyze issue data for our internal engineering metrics platform. One challenge we've encountered is the inability to detect when a Jira issue has been deleted. Since deleted tickets are no longer accessible through standard API calls, there's no reliable way for us to determine if a ticket was deleted, versus never having existed in the first place.

We’d like to request the following:

* Feature Request: An API (or webhook/event) that provides a daily log or feed of deleted Jira issues, including basic metadata such as issue key, project, issue type, and deletion timestamp.

* Alternative Request: If such an API or event already exists and is simply not documented, we’d appreciate guidance on how to access or subscribe to it.

Natalia_Kovalchuk_SaaSJet_ · Answer

Hey @Dhrubajyoti Chakraborty!

Really, right now, no API or webhook exists to notify when an issue is deleted in Jira. Once an issue is deleted, it's permanently removed and can't be retrieved with the help of native Jira functionality.

You can try using the Issue History for Jira app from my team as a workaround. It will allow you to see when exactly the issue was deleted and who is responsible for it. You can filter the deleted issues by project and set the needed date range to monitor all the removed issues.

Moreover, you can export the report with the deleted issues in Excel or CSV formats.

Karan Sachdev · Answer

Hey @Dhrubajyoti Chakraborty

Welcome to Atlassian Community!

We have a feature request for this requirement: Include Issue Key for Deleted Issues in Organization Audit Log

Additionally, the Issue Id is included with deletion events in the Org Admin Events API, available with Atlassian Guard Premium or Cloud Enterprise.

Thanks!