How to migrate Jira(8.20 Server projects from another company's instance to our Jira Cloud securely?

Question

Hi Community,

We have a requirement to migrate a few Jira projects from an external Jira Server instance (maintained by another company) into our own Jira Cloud site.

However, due to security policies, the external company cannot provide us allow direct data sharing from their instance.

We’ve used both JCMA and CSV import methods in the past, but in this case:

JCMA cannot be used unless fully handled by the source company

CSV import will not preserve comments, attachments, or issue history

What’s the best and most secure approach to migrate the project data in such a restricted setup?Any suggestions or real-world experiences on how to proceed with minimal access and maximum data preservation would be greatly appreciated.

Thanks in advance!

Sanam Malleswari · Answer

Hi @Carlos Garcia Navarro

Thanks for your reply. I am not thinking to hire any of companies that handle migrations

Carlos Garcia Navarro · Answer

Hi @Sanam Malleswari - did you consider to hire any of the companies that handle Atlassian migrations?

Bibek_ikuTeam_ · Answer

@Sanam Malleswari ,

You should go with the JCMA approach to migrate  all the data you need. What I would suggest is to check if there can be an NDA in place for the other company to allow JCMA to whitelist the URLS needed for JCMA to work.

https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/

This is the best approach I can think of, as this is only one time change and once the migration is complete, they can again restrict the URLs. Either way you need to get someone authorised to access the system and run JCMA.

-Bibek