Restrict user to view tickets assigned to an organisation

Federico Roma_xjmw37

I have client (Distributors) that should look after their own support tickets. I've configured organisations, groups and issue security levels for each of them. How do I make tickets visible for them only when an organisation gets assigned to the ticket?

I also want to keep all tickets visible for me and other team members visible.

John Funk

Hi Federico,

It should be that way already. If they are in an organization and the organization gets added to a ticket, the only the users in that organization should be able to see the ticket.