Reporting on the number of tickets Opened

Ronald Lam

Hi

I’m trying to extract detailed data on open and unresolved tickets over five weekdays (Monday to Friday). Currently, when I select a single day, the system displays and exports the full details—such as ticket number, title, category, assignee, etc.—which works perfectly.

 

However, when I attempt to export data for five days at once, the CSV file only includes the date and the total number of tickets per day, omitting the detailed information

 

Is there a way to export the full ticket details (like ticket number, title, category, assignee) for all five days in a single report, rather than just the summarized counts?

 

Dmitry Astapkovich _Colined_

Hi @Ronald Lam ,

Not completely sure where you are selecting a single day, but if I were to do what's described, I would do the following:

1. create a search based on created date and other parameters you need. E.g. specific project(s), versions, etc. 




2. Add columns you need (like ticket number, title, category, assignee):



3. Export the data:
 

4. Import the data to Google Spreadsheets / Excel / Numbers / ... and build the report you you need there