Public Portals and Private Portals in 1 Domain

Question

My company originally only uses JSM internally for IT requests , but now we want to be able to use it for external customers for Customer Support.

I looked into trying to figure out what options we have to do this.

What I am really looking for:

- Both External and Internal customers should be able to access the customer support portal but external customers should only be able to see the customer support portal if they try to navigate backwards to the page that is all portals.

I would like to manage internal and external customers but I am unsure how to mark who is internal and who is external to permission them in any way.

Izabela França · Answer

Hello, @Duyen Nguyen ! Welcome to the Atlassian Community!

In addition to what @Robert Nadon  said, let me share an Atlassian documentation that mentions the different ways to set up and manage portal access [LINK HERE].

Robert Nadon · Answer

To allow both internal and external customers to access the customer support portal in Jira Service Management, while ensuring external customers only see the customer support portal (and not the full list of all portals) when navigating backwards, you need to carefully configure customer permissions and portal visibility.

* Set up portal access for Both external and internal
* Restrict portal visibility at the project level

Internal customers usually have a license, unless you license your external customers, so you could use the license group to tell the difference.