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ASCII characters - impossible to save my workflow

Caroline.Muon

I want change a workflow who is in company managed but I have always the same message : impossible to save, you use ASCII characters

As a french, we have specials characters in the status & transitions for exemple : bloquée, à faire...

The last change was in april without this message.

There is a change recently ? Do I need to change my workflow by deleting accents & other characters ?

Thanks for your help

Accepted answers

Shawn Doyle - ReleaseTEAM

Hi @Caroline_Muon

You shouldn't need to change the names or values of your fields; this seems like a bug Atlassian introduced, and you should put in a support ticket. I will mark this question for support to look at.

Andy Heinzer

Hi @Caroline_Muon

I understand that you are trying to save a workflow name in Jira Cloud, but you are unable to. The error message indicates that you must use ASCII characters.

It's true, the workflow names are required to use ASCII characters only. I am afraid that accented characters fall outside the scope of what ASCII can represent. As such characters like é or à or í cannot be represented in ASCII itself.

We have a feature request for this over in https://jira.atlassian.com/browse/JRACLOUD-41875

In the meantime, you will need to adjust the name to use non-accented characters in the name of the workflow.

Andy

Caroline.Muon

Thanks all for your answers

I will open a ticket

All comments

Shawn Doyle - ReleaseTEAM

Hi @Caroline_Muon

You shouldn't need to change the names or values of your fields; this seems like a bug Atlassian introduced, and you should put in a support ticket. I will mark this question for support to look at.

Andy Heinzer

Hi @Caroline_Muon

I understand that you are trying to save a workflow name in Jira Cloud, but you are unable to. The error message indicates that you must use ASCII characters.

We have a feature request for this over in https://jira.atlassian.com/browse/JRACLOUD-41875

In the meantime, you will need to adjust the name to use non-accented characters in the name of the workflow.

Andy

Matt Doar _Adaptavist_

Andy, the original post is about accents in status names and transition names. I thought that UTF8 was supported in those places, but I guess not? I couldn't find jac work items about those specificaly, can you?

Andy Heinzer

My understanding is that this is not about the status names or transitions. Statuses and transitions can use UTF8 or translations with allow UTF8 characters. In this case though, the problem is in the name of the workflow itself. That workflow name can't use all UTF8 characters. It has to use ASCII characters only.

Matt Doar _Adaptavist_

Tu te trompes, mon ami.

From the OP:

"As a french, we have specials characters in the status & transitions for exemple : bloquée, à faire..."

Caroline.Muon

Thanks all for your answers

I will open a ticket

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