Automation to populate work item fields from an asset

John Williams

I am creating an asset schema for standard changes and I have a drop down custom field which allows the user to select the required standard change on a form.

What I am trying to do is create an automation rule that when the ticket is created it populates fields such as Implementation Plan and Backout Plan from the asset so the user doesn't need to type it in and it stays the same everytime.

Marc -Devoteam-

Hi @John Williams 

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule. : Check

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.