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Transition from automation failed

Leon Kunst_3co2es

Hi guys,

Got a weird issue.

Automation that'll change the state of an issue. However it says:

The destination status could not be resolved or has no valid transition rule (with current status):
WEBSUPPORT-372 (Geannuleerd - 10033)

However, i'm really sure the transition exsists:

It should go from 'Geannuleerd' to 'Heropend'. When i'm editing the issue, i can DO select the 'Heropend' state while the current state is 'Geannuleerd'.

What's going on?

Accepted answers

All comments

Marc -Devoteam-

Hi @Leon Kunst

Welcome to the community.

Are there any Conditions or Validators on the transition "Heropenen"?

Can you also share images of you automation rule?

Leon Kunst_3co2es

Thank you!

And indeed, there are zero validators:

Properties (0)
Triggers (0)
Conditions (0)
Validators (0)
Post Functions (5)

It was originally a system rule, but I’ve changed the status to "Reopened".

Schermafbeelding 2025-05-15 160214.png

When I export the workflow to XML, the transition does exist:

[...]

<step id="6" name="Geannuleerd">
<meta name="jira.status.id">10033</meta>
<actions>
<action id="201" name="Heropenen">
<meta name="jira.description"></meta>
<meta name="jira.fieldscreen.id"></meta>
<results>
<unconditional-result old-status="null" status="null" step="8">
<post-functions>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>
</function>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.misc.CreateCommentFunction</arg>
</function>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.issue.GenerateChangeHistoryFunction</arg>
</function>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>
</function>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>
<arg name="eventTypeId">13</arg>
</function>
</post-functions>
</unconditional-result>
</results>
</action>
</actions>
</step>
<step id="7" name="Completed">
<meta name="jira.status.id">10068</meta>
<actions>
<action id="191" name="Heropenen">
<meta name="jira.description"></meta>
<meta name="jira.fieldscreen.id"></meta>
<results>
<unconditional-result old-status="null" status="null" step="8">
<post-functions>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>
</function>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.misc.CreateCommentFunction</arg>
</function>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.issue.GenerateChangeHistoryFunction</arg>
</function>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>
</function>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>
<arg name="eventTypeId">13</arg>
</function>
</post-functions>
</unconditional-result>
</results>
</action>
</actions>
</step>
<step id="8" name="Heropend">
<meta name="jira.status.id">10130</meta>
<actions>
<action id="141" name="Onderzoeken">
<meta name="jira.description">Heropend incident verder onderzoeken om op te lossen </meta>
<meta name="jira.fieldscreen.id"></meta>
<results>
<unconditional-result old-status="null" status="null" step="2">
<post-functions>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>
</function>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.misc.CreateCommentFunction</arg>
</function>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.issue.GenerateChangeHistoryFunction</arg>
</function>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>
</function>
<function type="class">
<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>
<arg name="eventTypeId">13</arg>
</function>
</post-functions>
</unconditional-result>
</results>
</action>
</actions>
</step>
[...]

the indents have been lost during pasting...

Marc -Devoteam-

Hi @Leon Kunst

I think you need to make the rule from scratch.

Can you do this and then action the required action again?

Leon Kunst_3co2es

Yeah, it worked. Thanks!

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