JSM Automation doesn't assign ticket

Question

I do have a JSM team managed project and made an automation so that when a work item is created and it equals a specific request type, it should be assigned to a specifc user.

But it stays unassigned and in the audit log I get the message that the work item did not match the condition.

Here is the automation rule and the conditions to it:

The Ticket I created was from the Request type "Grafik Anfrage allgemein", so I don't know, why the item didn't match the condition.

What I noticed is that the request type is not shown in the created ticket itself,

I wanted to add the field "request type" to the context fields, but the field was not shown in the drop down.

I don't know, if this has something to do with it?

claudia.hempel-delibasic · Answer

Hello @Marc -Devoteam- I got the solution for it, you can see it here https://community.atlassian.com/forums/Automation-questions/Re-How-to-assign-a-created-work-item-automatically-based/qaq-p/3025667/comment-id/14282#M14282

Marc -Devoteam- · Answer

Hi @claudia.hempel-delibasic

A you are using a team managed project and yes indeed, there is no difference in Request Type and Work Item, this indeed only applies to Company Managed projects.

claudia.hempel-delibasic · Answer

Hi Marc, thanks for your answer. The work item was created via the portal.

I tried to see which work item type my created request types are based on, but I did not find an option so see or change this.

Could it be that in team managed JSM projects I cannot do this?