Hi everyone,
Since the April–May 2025 updates, the integration between Jira Cloud and GitHub has stopped working. It seems that something changed on GitHub’s side — possibly related to updated access policies and how third-party apps are handled.
When I try to connect my GitHub organization to Jira via the official GitHub for Jira integration, everything appears to install correctly:
- I’m the owner of the GitHub organization.
- The app is installed as a GitHub App, not an OAuth App.
- All requested permissions are granted.
- “All repositories” access is selected.
- No errors appear during installation.
However, the integration never completes. In Jira, the sync stays in the “In Progress” state for about 10–15 minutes, and then fails with a generic “Failed” message. There are no logs or error details available to investigate further.
I’ve tried the following:
- Reinstalling the integration multiple times
- Switching between “All repositories” and “Only select repositories”
- Removing GitHub App restrictions / reviewing permissions manually
- Waiting for background sync (no success after hours)
I suspect the issue may be that GitHub now requires OAuth-based approvals for third-party integrations, while Atlassian is still relying on a GitHub App, which is not manageable under GitHub’s OAuth App Access Policy.
Is anyone else experiencing this issue? Has anyone found a workaround?
Any help or clarification from Atlassian or GitHub would be greatly appreciated — I’d really like to get this integration working again.
Thanks in advance!
