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Replace "Automation for JIRA" by reporter

IT FRANCE

Hello,
I'm using Jira for both project management (via Kanban) and ticketing (via Jira Service Management). Email requests work well — the reporter is correctly identified from incoming emails.
When an automation changes the issue type based on keywords in the email, the reporter is replaced by "Automation for Jira."
How can I keep the original reporter or is there another way to achieve this behavior ?
Thank you in advance for your help.

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Marc -Devoteam-

Hi @IT FRANCE

If relation to JSM the Reporter field is set based on the sender of the email of based on the user who created the issue via the portal.

If automation used to create a new issue in the system, where is this issue made, in the same JSM project, another JSM project or a non JSM project.

If it is in the same JSM project you could set the reporter to the same user as the initial reporter, set this field in the automation rule that creates the new issue.

The same can be applied if its in another JSM project, but the cuostmer (reporter) would need to be albe to have access to this JSM project

If this is in a non JSM project in the system, then this is not possible as the reporter (customer) would need a license for Jira.

Can you show the following:

1. what type of project is this (e.g., company-managed, team-managed, etc.),

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.

IT FRANCE

Hi Marc,

Thank you for your response.

My first project test is a team-managed.

Automation rule :

Audit log :

The issue :

Email Request type reporter ok :

PHP Request type reporter different :

Thank you in advance.

Marc -Devoteam-

Hi @IT FRANCE

In the create new action, you need to use the Choose fields to set drop-down, to specify the field "Reporter"

Then you could use the smart value {{issue.reporter}}, I would rather use {{triggerIssue.reporter}} or us the 3 dots and choose copy, there you can also specify where to copy the value from.

IT FRANCE

Marc,

I have the same issue.
I tried {{issue.reporter}} or {{triggerIssue.reporter}}, used "copy" method; no change.

Find last audit log with error.

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