How do I deactivate e-mail invitations?

Question

Whenever we receive a problem from colleagues via Outlook, we send the problem to Jira so that a ticket can be created. However, we now have the problem that our colleagues who have been added to the CC are invited to the project. Where is the setting for this? How do I deactivate it?

Antonia · Answer

Hi @Marc -Devoteam-

thank you for your help.
I spoke to support today and they told me to go here:
Jira admin settings > Jira Service Management > Customer access > “Use approved domains
to grant internal customers access to the help center with Atlassian accounts”
So supposedly I should uncheck the box and that should have fixed it.

Antonia · Answer

Hey @Sam

thank you, but these are the personal settings.

Sam_dgyelc · Answer

Hey @Antonia 
Check out his walkthrough. I hope it helps.