nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JIRA Timeline - Expand / collapse icon not showing for all Epics

Toni Campbell_i3agxz

Why do some of my Epics not show the expand / collapse icon? I have checked the epics and they do have stories, tasks etc as child items (so not at subtask level) - but there is no expand / collapse icon to show these.

Steps to Replicate

Create a timeline in JIRA, and add the filter "C24"

The result show as follows, where two out of the six items do not have the expand / collapse option, and all "Type" options are deselected by default

When I then select all "Types" options it displays only the items with the expand / collapse option. Given Epic A and Epic D do have Stories and Bug tickets etc - why do they not show on this list with the expand / collapse button?

Note all epics and tickets created at story level are from the same JIRA board.

Accepted answers

Trudy P Claspill

Hello @Toni Campbell

Did you create a Plan through the Plans menu, and is this the Timeline associated with that Plan?

Or is this the Timeline associated with a Board?

Does the filter include the child issues under those two Epics?

Are the child issues in the same project as the Epics?

Dilip_ybbekx

In the screenshot, I have noticed that you have filter configured for labels, try to remove that filter and see if you are getting the option

Screenshot 2025-05-14 at 2.21.25 PM.png

All comments

Trudy P Claspill

Hello @Toni Campbell

Did you create a Plan through the Plans menu, and is this the Timeline associated with that Plan?

Or is this the Timeline associated with a Board?

Does the filter include the child issues under those two Epics?

Are the child issues in the same project as the Epics?

Toni Campbell_i3agxz

Hi @Trudy P Claspill
For this instance of Jira - plans is not activated / not a feature we are able to use.

I created a timeline from the JIRA board.

Does the filter include the child issues under those two Epics? The filter is by a label called "C24" that label is on the epics only (for ALL six Epics in the list).

Are the child issues in the same projects as the Epics? Yes

Trudy P Claspill

Hello @Toni Campbell

Thank you for that additional information.

Your post tags say that your Product Plan is Premium. The Plans (a.k.a Advanced Roadmaps Plans) functionality is part of that Product Plan, though you may not have been granted access to it.

The lack of selection under the Types pull-down means that all issue types are being included.

What type of project is this concerning? Get the project type information from the View All Projects page under the Projects menu.

If this is for a Software project, is the board a Scrum board or Kanban board?

Do I understand correctly that when you say "add the filter" you mean that from the Labels pull-down above the Timeline you selected "C24"?

If you clear the Labels filter do you get the expander buttons for those two Epics?

Dilip_ybbekx

In the screenshot, I have noticed that you have filter configured for labels, try to remove that filter and see if you are getting the option

Screenshot 2025-05-14 at 2.21.25 PM.png

Toni Campbell_i3agxz

Thanks @Trudy P Claspill , my company has multiple subscriptions to JIRA, the instance I am using for this issue is not on Premium. But on the instance that I do use for Advance Roadmaps, I do still experience the same issue.

It's a scrum board, and yes you are correct re adding the filter.

If I clear the labels filter I just get a longer list, some with expand/collapse options, and some without (so issue remains).

In the interim, I have also added the "C24" labels to not only the epics, but to the child items as well (i.e. story , tasks). This is my workaround for now.

Appreciate your feedback so far.

Toni Campbell_i3agxz

Yes I have removed the filter, and I still get the result of some epics with expand / collapse and some epics without expand collapse (all the epics have child items so I am expecting to see expand / collapse options)

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud