Sending web request from Jira To A-HA description field with rich text fails

Question

Hello,

I'm doing an interaction between jira and A-ha. Sending improvement tickets from Jira to AHA. To do this, I created an automation rule when a ticket is an improvement then send the web request with this JSON:

{
"idea": {
"name": "{{issue.fields.summary}}",
"description": "{{issue.fields.description.replace("
", "\n")}}"
}
}

And it works for new lines or line breaks. But not for rich text edit. I mean, put bold or headings into the ticket description.

Benjamin Črnjak · Answer

Hi @Ricardo Cortes Romo , what URI are you using? Let's say you are using URI for issue create in Jira: POST https:///rest/api/3/issue version 2 would be POST https:///rest/api/2/issue check Atlassian's official documentation for REST API v2. Regards, Ben

Ricardo Cortes Romo · Answer

Hi @Benjamin Črnjak ,

Thank you for the answer.

How can I switch API versions?

Benjamin Črnjak · Answer

Hi Ricardo,

you need to make sure you are using correct format depending on REST API version.
For Jira REST API v3 -> you need to use ADF JSON format for description field, or any other ADF type field.

Another method you could try is to swithc REST API url version from 3 to 2, and then use the same JSON you've provided.

hope this helps.

Benjamin