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Can't Contact Support to Undelete Organization

Chris Brands_f6ve59

I got an email saying that my organization was deleted due to inactivity and that if I still need it to contact support within 15 days. However when I click the link to contact support, none of the fields that I fill out lead me to anything other than to this forum. There seems to be no way to contact support.

How do I contact support to get this undeleted!?

org ID: 16c832ef-18fd-4569-8612-a059e77a543e

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Tansu Akdeniz

Hi @Chris Brands

Welcome to the community!

You can contact support via this page if you are not in a free plan.

The Atlassian support team has been notified and they will reach out to you here.

Chris Brands_f6ve59

Hi Tansu,

Thanks for the help! Yea that is the page I've been trying and it just redirects me back here. It says it can't find my URL (well yea.. its been deleted...) and then gives me a link to the forum.

If someone from support can reach out - I have the organization ID which the email told me to give to support.. just let me know how to proceed.

Andy Heinzer

Hi @Chris Brands

The email you got about the deleted organization due to inactivity: Could you share with me the org id that was in that email? With that information I should be able to create a support case on your behalf so that our support team can investigate this further.

Andy

Chris Brands_f6ve59

Hi Andy,

It won't let me post it here. It keeps saying 'You may have recently posted the same thing elsewhere on the community. Update your text, or wait before reposting.'

Chris Brands_f6ve59

@Andy Heinzer I was able to edit the originally post above and put it in there..

Andy Heinzer

Thanks for the update, I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1138005

Someone from our team that handles Cloud Administration should be better able to help in this case.

Andy

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