I have a Jira Software board (not Jira Service Management) with multiple swimlanes based on statuses such as: To Do Dev In Progress Dev Done QA In Progress QA Done PO Accepted On Hold Our company has internal SLAs, and I’d like to track the start and end date/time for each ticket in each status in order to calculate: The time spent in each lane/status The total turnaround time (TAT) for each ticket The overall SLA compliance If possible, the time to first response (i.e., the time between ticket creation and the first activity or status change) I know these features are available in Jira Service Management through SLA tracking and automation. My questions are: Can we achieve similar SLA/time tracking within Jira Software (standard Jira)? Can issue history logs be used effectively for calculating time spent in each status? Are there any recommended native features, plugins, or automation rules that can help track and report these metrics?

Hi @Raunak Maskay We had a similar challenge in our team with internal SLAs inside Jira Software (not JSM). You might want to try the Issue Delivery Report app it’s a lightweight tool that shows: Time spent in each status Total turnaround time Flow Efficiency Late sprint additions and warnings if flow is inefficient It runs directly in the Jira issue view and uses full changelog to calculate timing, so no custom fields or automation required. Here's the link if you'd like to try it:🔗 https://marketplace.atlassian.com/apps/1238016 I hope this message is useful and will help you!

Hi @Raunak Maskay You can build your own custom solution to read issue change log data using Jira API's to get this information. Another option would be to try out a mktplace app like ours below. Time in Status Reports With this app you generate time in each workflow status for multiple issues with multiple filter and grouping options. The app has 20+ reports to meet a variety of use cases. Some of the app reports which can be generated are : - time in status for Jira issues - how long colleagues have been assigned to issues - average time issue has been spent in each state - date of issue entry into a status - transition and status count for each issue - Group your statuses to define your own Cycle/Lead times More details here. Disclaimer : I am part of the app team for this add-on

Hi @Raunak Maskay Jira doesn't have a built-in solution for the reports you need. The raw data you need is available in issue history and you can get it using Jira Rest API. It provides status changes for each issue by returning a json which you need to parse. If you prefer using a marketplace app, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status. This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month). Here is the online demo link, you can see it in action and try without installing the app. For further details, you can have a look at Status Time Reports How to Videos. App Features: * You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query. * Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. * You can set different duration formats. * You can export reports in CSV file format and open them in MS Excel. * You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page. * You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role. If you are looking for a completely free solution, you can try the limited version Status Time Reports Free. If you have any questions, feel free to schedule a call with us. Hope it helps.

SLA and Time Tracking Across Swimlanes in Jira Software