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Copying Comment Images from Work Item via Automation

Emre Hün

Hi,

We are trying to copy the comment images from every created case by customers to related work issue. I shared the current automation screens but we are missing a point which we need support.

Thank you already

Accepted answers

Emre Hün

We have found the solution. We bought Elements Copy & Sync. Its Recipe Automation fixed our issue.

All comments

Piyush Annadate _ACE Pune_

Hi @Emre Hün ,
Welcome to the Community !

Just to confirm: You are trying to copy the support ticket and details into another ticket?

Since you are on free plan, (if you are) - duplicating attachment would consume your storage.

Emre Hün

Hi, @Piyush Annadate _ACE Pune_

Yes, that is what we are trying to do.

I know, dublicating attacments would do that but we prefer this way

Emre Hün

We have found the solution. We bought Elements Copy & Sync. Its Recipe Automation fixed our issue.

Clara Belin-Brosseau_Elevatic

Hi @Emre Hün I'm glad Elements Copy & Sync could help you fix your issue! If you have any question feel free to reach out

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