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How to add a standard text in the description field when creating new task

Ewa Kristiansen

The only solution I can find is in project>Automation and then new rule triggered by create new work item. This is not exactly what I want. I want the standard text to appear when the user clicks on create task and then the user can add the additional information to the standard text.

Anybody can help me with that?

Accepted answers

Trudy P Claspill

Hello @Ewa Kristiansen

What type of project are you using?

If you are using a Team Managed project, you can set a default value for the Description field, and that value will show when you are in the Create dialog.

If you are working with a Company Managed project it is not possible to set a default value for the Description field without a third party app like ScriptRunner or Default Values for Create Issue Screen.

There is a workaround that involves:

Creating a custom field to use instead of Description in your Create dialog
Setting default text for that custom field
Adding that custom field to the screen used by the Create Issue operation and removing the Description field from same.
Using an Automation rule triggered by Issue Created to copy the content of that custom field to the Description field.

You can read more about that solution here:

https://community.atlassian.com/forums/Jira-questions/Default-text-for-Description-field-on-Jira-Cloud/qaq-p/785597

https://community.atlassian.com/forums/Jira-questions/How-to-create-a-template-for-issue-description/qaq-p/1041636

All comments

Trudy P Claspill

Hello @Ewa Kristiansen

What type of project are you using?

If you are using a Team Managed project, you can set a default value for the Description field, and that value will show when you are in the Create dialog.

There is a workaround that involves:

Creating a custom field to use instead of Description in your Create dialog
Setting default text for that custom field
Adding that custom field to the screen used by the Create Issue operation and removing the Description field from same.
Using an Automation rule triggered by Issue Created to copy the content of that custom field to the Description field.

You can read more about that solution here:

https://community.atlassian.com/forums/Jira-questions/Default-text-for-Description-field-on-Jira-Cloud/qaq-p/785597

https://community.atlassian.com/forums/Jira-questions/How-to-create-a-template-for-issue-description/qaq-p/1041636

Kristian Walker _Adaptavist_

Hi Ewa,

As Trudy mentioned, you can achieve this use case by adding a default description and then using Behaviours.

We have an example of how to do this here that you can refer to as a guide.

Regards,

Kristian

Jo-Lee Bertrand

I've done this via workflows. On the create transition (between start and backlog) I added "perform actions" then update an issue field, and then I add the default text that I want. The event is Issue Created

Trudy P Claspill

Hello @Jo-Lee Bertrand

Doesn't that only update the field as the new issue is saved?

The post author said they specifically want the default text added when the Create dialog is opened so that the default text is in place for the user to modify.

Jo-Lee Bertrand

Yes - that is exactly what it does. It's as close as I have found with out of the box solutions as we are very restricted on apps in our organization.

Trudy P Claspill

@Jo-Lee Bertrand

If your organization also wants to pre-fill text in Description to appear in the Create Issue dialog, you might want to explore the option I referenced in my Answer.

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