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webhooks / https://api-private.atlassian.com/automation/webhooks/jira/a/ Does not work

Christophe Le Coent ELCA

I am just testing webhooks between 2 instances of JIRA Cloud - jirasource.atlassian.net and jiradestination.atlassian.net. On JIRA Destination, the webhook url given to me is "https://api-private.atlassian.com/automation/webhooks/jira/a/95xxxx-xxxx" and a secret key which I am passing both to jirasource webhook URL and Secret.

When I create a item in jirasource, nothing happens in jiradestination.

I have tested with curl and it works. So I am assuming the problem is in the way I have configured the jirasource... But the way I did it it just copy/paste of webhook url and secret into the webhook.

It does not work.. I cannot receive a webhook triggered from JIRA it seems.

Accepted answers

All comments

Mikael Sandberg

Hi @Christophe Le Coent ELCA ,

Welcome to Atlassian Community!

I assume that you are using the X-Automation-Webhook-Token header to send the secret, correct? If you look at the audit log for the automation, does it indicate that the web request happened? Have you tried and checked the checkbox to delay the execution of automation until you get a reply back? What happens if you validate your web request configuration?

Piyush Annadate _ACE Pune_

Hello @Christophe Le Coent ELCA ,
Welcome to the Community !
With curl, try to check as curl -v parameter to know what all request and response header were; later match that with your automation headers.

Christophe Le Coent ELCA

Thanks Michael for your reply: I have created a webhook from JIRA but how do I add this X-Automation-Webhook-Token header? I can create a ticket using a script but that is outisde JIRA. Curl commands work. What does not work is creating the webhook from JIRA to trigger a incoming webhook on the "destination" JIRA (knowing that everything works with webhooksite.com) - Below how I am creating my webhook in JIRA.

Christophe Le Coent ELCA

Thanks Piyush for your replay. No issue with curl commands. In the JIRA webhook, I copied the url I am given by my automation starting with https://api-private.atlassian.com/automation/webhooks/jira/a/ and I add the secret key. See picture:

Piyush Annadate _ACE Pune_

Will try that, eventually, you are enable to HIT these incoming webhook in another instance?

Christophe Le Coent ELCA

Hi Piyush, this script works, it hits it - it is only from JIRA that it does not work it seems.

$timestamp = Get-Date -Format "yyyy-MM-ddTHH:mm:ssZ"

$json = @"
{
"event": "issue_updated",
"issue": {
"key": "TEST-1234",
"fields": {
"summary": "Test Webhook from curl",
"project": { "key": "KAN" }
}
},
"timestamp": "$timestamp"
}

# Save to file
$json | Out-File -Encoding UTF8 -FilePath "body.json"

# Call curl with JSON from file
curl.exe -v `
-H "Content-Type: application/json" `
-H "X-Automation-Webhook-Token: MY_SECRET" `
-d "@body.json" `
"https://api-private.atlassian.com/automation/webhooks/jira/a/MY_URL"

Christophe Le Coent ELCA

with a script, url and secret, it works. From JIRA: KO.

Bartosz Wozniak

Hi @Christophe Le Coent ELCA

Have you figured out? I have the same issue calling a webhook (data taken from automation) from workflow (same instance). I did the same steps as you.

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