With "new issue search" all queries return no results; "old issue search" works fine

Question

Sometime in the last few weeks, something seems to have changed for my Jira Cloud instance that makes search completely broken. Regardless of what query I run, if I have new search enabled, I get "There's nothing matching your search". If I switch back to the old search, everything works as I expect. This also seems to have completely broken my Kanban boards which now show no items and there doesn't seem to be a way to get it to use the old search. All the built in filters, including "All Issues" now return no results.

Is there any way I can do anything about this? Some way to force reindexing or something?

Mike C · Answer

My team is seeing this exact same issue (new search -> zero results returned from filters -> empty boards).  Multiple users, multiple browsers, and affecting both issues migrated from Server as well as new issues created in cloud.

@ausmal, thank you for both raising this problem and also documenting a workaround.  (Hacky it may be, but it's getting us past the problem, at least for now)

@Atlassian, has this been captured into a bug?

ausmal · Answer

Yes, I have tried it from multiple computers. Other users in my project are also seeing the same problem.

I have no problem continuing to use the "old" search feature except for that it also affects my Kanban board, where I now see no work items regardless of whether I have old or new search. I was able to hack around this (see my reply to the other comment), but something is definitely broken.

ausmal · Answer

Of the built in filters, the only thing that has results is the "Viewed recently" filter.

Curiously, I can get other filters to have results if I put "order by lastViewed DESC". This can even be combined in nonsensical ways like "order by key DESC, lastViewed DESC" and then I do get results (ordered by key, like I'd hope).

I can make my Kanban board work again by adding this to the filter it draws from, however, this is all really bizarre.