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PDF export fails for Anonymous Users in Confluence - Word export works fine

Brita Moorus

Hi everyone! 👋

I'm running into an issue with Confluence and wondering if anyone else has experienced something similar.

When accessing a Confluence page as an anonymous user, attempting to export the page to PDF results in the following error:

"There was a problem accessing this content.
Check your network connection and try again, or contact your administrator for help."

However, exporting the same page to a Word document works without any issues.

Has anyone encountered this before or found a workaround? Any insights would be greatly appreciated!

Screenshot 2025-05-07 at 15.15.40.png

Accepted answers

Dan Breyen

Hi @Brita Moorus I did a quick search on Atlassian's Jira Site and found CONFCLOUD-80738 , CONFCLOUD-76302 , CONFCLOUD-74922 which seem to be similar issues with exports and anonymous users. There may be some other ones out there. If these are your issue, I would suggest voting for and watching them for updates.

Hope that helps.

All comments

Dan Breyen

Hope that helps.

Collista Lewingdon

@Dan Breyen came here to say the same thing. Great minds think alike.

Brita Moorus

Thank you! Sad to hear that there are no quick solutions and workarounds available. I'll check out the issues and vote for them 🙌

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