Jira Service Management

Amelia Putri

Hi community, I have a question about Jira Service Management.
Is it possible for external users (outside the organization or not Jira users) to submit requests (e.g., tickets or issue reports) through Jira Service Management?
If yes, how can this be configured?

Murat Seven

Hi @Amelia Putri and welcome to the Atlassian Community!

 

Yes, it is possible for external users (those outside your organization or who are not Jira users) to submit requests through Jira Service Management. This can be configured in a couple of ways:

Configuring External Access

1. Open Access: You can set your Jira Service Management project to allow anyone to submit requests. This means that people with accounts on your Jira site are automatically added to the Customers list and can raise requests.

   1. how-to-manage-access-to-your-jira-service-management

2. Email Requests: You can configure your service project to receive requests from an email address, allowing external users to submit requests via email.

   1. receive-requests-from-an-email-address

• Project Settings: Go to Project settings > Customer permissions to choose who can raise requests in your Jira Service Management Cloud and who your customers can share requests with.

  • how-to-manage-access-to-your-jira-service-management

These configurations allow you to manage how external users interact with your Jira Service Management project, ensuring that they can submit requests without needing to be internal users or have Jira accounts.

If the answer helps, please accept the answer.

 

Best regards,

Murat Seven