Billing Help

Sambarta Das Chowdhury

Team is using free tier of JIRA total number of active user are 9 but in billing section it shows 11 which is contradicting and confusing, need your help understand gap and also assurance that we'll not be charged anything since we're still leveraging free plan so far.

Trudy P Claspill

Hello @Sambarta Das Chowdhury 

You can see that you plan now says Standard in the second column. You will be charged for a Standard plan on your next billing date (May 18, 2025) if you don't reduce the number of licensed user to 10 or few and then also change your plan back to Free.

If you click on the 11 you will be shown a list of the users that have been granted Product Access for your Jira product. If there are users that should not have access you can do any of the following:

- Remove their Product Access by clicking on their name and deselecting all their product roles.

- Suspend the user accounts. They will no longer be counted as licensed users.

After reducing the licensed user count you will need to click the Manage option shown in your first screen and change your subscription Plan from Standard back to Free.