When exactly is the ticket satisfaction survey sent?

Question

I noticed in the Jira documentation that the satisfaction survey, once activated, was sent directly once the ticket had been resolved.

My question is: should the ticket status be Resolved or Closed?

Second question: as administrator, can we force this e-mail to be sent to get feedback?

Mael DAMOTTE · Answer

Hello Walter thanks u so much
I hope you're well
Do you have a little tutorial to do this I'm new I do not yet know all the configurations

Walter Buggenhout · Answer

Hi @Mael DAMOTTE and welcome to the Community!

Resolved means: a value added to the resolution field. You can "force" the email being sent by controlling when in your process this value is being filled out.

Hope this helps!