Attachments Not Getting Uploaded

Question

When I am trying to upload the attachment in Jira ticket, its not getting upload... why ? Please help

Marc -Devoteam- · Answer

HI @Rohit Kothekar

Welcome to the community.

Do you have the correct permission to do this?

Check you permission on an issue, via the permission helper

Tessa Tuteleers · Answer

Hi @Rohit Kothekar ,

Welcome to the community.

There might be a lot of different reasons, so please first elaborate a bit:

* Where are you trying to upload the attachement (browser, os, app, portal vs jira, in a comment, create screen or transition screen,..)
* Are you a customer or jira licensed user? 
* What kind of attachement is it (type / size)
* What kind of error message (if any) are you getting?

With this information we can help figure out if it is a permission, configuration or upload size issue.

kr,

Tessa