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Intermittent Login Error on JSM Portal !

Anurag Chavan

Hello Community,

We have a client using the Jira Service Management (JSM) portal who occasionally encounters an error upon login. Interestingly, the issue is resolved simply by refreshing the page, after which the portal loads as expected.

One important detail to note is that two different users are sharing the same login credentials.

Has anyone experienced a similar issue? Could this be related to concurrent sessions or credential sharing?

Any insights would be appreciated.

Thank you!

Error Page.png

Accepted answers

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Marc -Devoteam-

Hi @Anurag Chavan

This could be the case in this issue.

You shouldn't share credentials.

If a one of the users make a change on an issue, which one did it, this would freak me out, or made a mistake.

How to identify this, and what if you would be audited in a an important case.

Sharing credentials is bad in my book.

Anurag Chavan

Hello @Marc -Devoteam- thanks for your response.

It is a business decision to share the credentials and the both users work for same client under same department.

What could be the major reason to have this error?

Thanks.

Marc -Devoteam-

Hi @Anurag Chavan

I can't tell you this, but it can relate to sessions.

Who has the issue, the users using the same credentials, can they clear bowser cache and cookies or try an incognito window or different browser.

But I think the main issue is sharing credentials, are they using it also at the same time and working together under the same account?

But this is not an issue with the tool, but just a bad decision in my opinion, the same would apply using the same MS account for the same user and trying to use it at the same time.

I could tell you to log this at Atlssian itself, but they probably will reply the same, this is not the tools issue.

Anurag Chavan

Thank you for your feedback

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