Regarding Creation of IF else automation

Question

I am working on Creation of an Automation to manage Vuln management,

My requirement is :

1. If a bug is created and if it is 21st day from the creation and still open, then it should get added with a label, and send notification.

2. If a bug is created and crosses 30 days of time then it should escalate and change priority and get added with the another Label along with the above(1st point label) added label.

NOW, this is a workflow for the HIGH severity Bugs, and If i create separate flows it is working good. How can i merge them ? as a single flow ??

i have tried IF ELSE LOOP and Branches ,  but yet i am unable to execute it successfully as a single flow.

I need Help to solve this.

Bill Sheboy · Answer

Hi @revanth.athreya

What you describe cannot be done with one rule...

Automations rules trigger and run in response to an event.  They do not start based on one event (e.g., work item created) and continue to run for days / weeks.

Please review the documentation for the Scheduled Trigger and JQL as you could write a JQL expression to find the bug work items which are open for your different timeframes and then take action:

* https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Scheduled
* https://support.atlassian.com/jira-software-cloud/docs/search-for-issues-in-jira/

This approach will take two rules for your scenario based upon the different timeframes and label values.

Kind regards,
Bill

Marc -Devoteam- · Answer

Hi @revanth.athreya

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.),

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.