I have to reset a password for one Atlassian account but the reset link never comes. My email is working fine because I can receive mails. The reset link mail is not in my spam folder i just don't come.
How can I reset my password then?
Hello, Good day. Could you share your email domain so that I can check the logs from our end. Thanks
Hi @msvillarreal and welcome to the Community!
Check this support article and have a look if one of the described scenarios matches your specific use case.
Hope this helps!
Thanks for you response, unfortunately that article doesn't help at all. I can't use the user en question because there is no way to reset the password. They don't send the reset link email. I tried also to delete the user and create it again with no avail. I understand that I have a free account, but this bug prevent the system to be useful because o cannot use the other 2 licencies I'm entitled to use. Even as a free users we should be able to report bugs like these.
I can totally understand your frustration about this, but I am also just trying to help out. The article I shared also mentions cases where it does indeed happen that reset password mails don't arrive (if you have a managed account or sign up through Microsoft or Google). It is not because the email does not arrive that it is not being sent. More elements / components may be in play here.
If your account is not a managed account, I can pull in Atlassian support directly over here and see if they can help you out. But please verify (and) confirm that your acount is not managed first.
Thanks again man. No, my email account is not from one cloud service. It is in my server an a hosting service, it is not managed. The fun thing in that in Jira I have registered 2 email both from the same domain, and I can received emails from jira on one of them without any issue but in the other don't. I have no idea why.
Thanks again.
First, thanks for your response. My main account is on the intellisoftware.com.mx domain. I tried to invite users with that domain and I also tried to invite users from the synapse.com.mx domain. They didn't receive the invitation.
Thanks. Please try to resend the invitation email again. Thanks
Invitation sent to a user from the intellisoftware.com.mx domain. Thanks.
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