Track last customer answer

Question

Hi,

as customers can't change issue statuses, I would like to build a queue tracking customer answers with following filters :

Issue waiting from customer -> OK (I'll use issue status)

Last change by customer -> how to do it ? I found the last change date (field "updated") but not the user who did the change. Ideally, I'd like to filter on users that belongs to a group.

Kind regards.

José Arbiol

José Arbiol · Answer

Hi,

Can Scriptrunner be used with servicedesk cloud ?

the only thing I need is a field "last change by" that can be used in report.

if it can't be reported, is there any way to create a custom field and populate it each time a comment is added (not for transitions)

José

Vasiliy Zverev · Answer

Perhaps for cloud it is the best solution

José Arbiol · Answer

Hi,

Can Scriptrunner be used with servicedesk cloud ?

the only thing I need is a field "last change by" that can be used in report.

if it can't be reported, is there any way to create a custom field and populate it each time a comment is added (not for transitions)

José