token is either expired or not valid

Question

I have invitred a user to JIRA service desk and he keeps getting 'Token is either expired or not valid' when he tries to access jira

Yanyan Zinchan · Answer

Yes feedback me

Secret Sales Sy · Answer

Yes he is a developer and has access to JIRA and confluence but it is the first time he attempts to use JIRA service desk

crochaju · Answer

Have this user ever tried JIRA before?

This is actually a bug being tracked here:

https://jira.atlassian.com/browse/JSD-3589

have a look!

Cheers