How to show the newly created issue on top of the Board instead of the bottom?

Question

When users create a new issue, I want it to show up at the top of the Board and not at the Bottom. Later, if I change the priority of the issue, it should stay as-is and not change based on the applied Sort on the Board. Also, I tried using the Sort By Created DESC option, but it doesn't work.

Project Type: Team-managed-project; Software-project; Jira-cloud.

Any ideas to achieve the above?

Sachin Rohra · Answer

Hi Dilip,

The project type is Kanban and it is a team-managed project. I tried creating a custom filter by navigating to Project Settings --> Board --> Customer Filter and adding the filter how you have described above, both with ASC and DESC orders, but that didn't work. I wonder if this feature isn't available intentionally like how Dick mentions above?

Dick · Answer

Hi @Sachin Rohra

The backlog isn't just a list of work items. It's a ranked list by the product owner, who carefully puts the most pressing matter at the top of the backlog, which signals the to the team: this has to be done first for either:

1) The next sprint (in case of Scrum) or

2) When taking on new work items (Kanban).

So it is quite essential not to screw-up the ranking at the top of the backlog: Hence the Atlassian Developers have programmed it so that new work items have the lowest ranking and appear at the bottom of the backlog. It is intentional, and not meant to screw you over.

Kind regards,
Dick

Dilip_ybbekx · Answer

it's not possible with the Team-managed project board directly, but you can create a custom filter that sorts issues by creation date and use this filter to view issues in the desired order outside of the board view.

like below board filter query:

project = "TEST" ORDER BY createdDate ASC