Jira + Github integration failing - "The Issue key does not match the selected issue"

Question

Hi folks,

I'm out of ideas on what could be causing this problem.

Long story short, teams migrated from Bitbucket to Github.

Team was used to create release branches from Jira named like

release/1.49

In Bitbucket, branches like this could be created just fine from Jira. Now with Github, a strange error appears: "The issue key does not match the selected issue".

Interestingly enough, it does not seem to be a problem in github, as a branch can be created with this name there.

I don't recall seeing any validations set at Jira side specifically for the Github integration. Am I missing something?

Mohanraj Thangamuthu · Answer

No, even with Bitbucket we need to use the issuekey for branch , commit .etc

Tiago Cardoso · Answer

Thanks - would you know by any chance if this is a Jira-side restriction in the Github integration?

The curious part is that when the team was using Bitbucket it seems this restriction never existed.

Mohanraj Thangamuthu · Answer

Hello, the branch name should have the issuekey.

The format will be projectkey-issuenumber

like : SCRUM-1