Operations connection to Teams

Question

I have integrated our operations alerting to ms teams and it does make a post when we have an alert in the group but it doesn't tag anyone. I want it to tag the on call person who is supposed to receive the alert. Is there a way to do this? I checked the documentation but couldnt find anything there: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-teams/

Benjamin Linser _yasoon_ · Answer

Hi Furkan,

thank you for your post :)

As Eugenio said it is not natively supported. I'm working for yasoon the company that develops 3rd party app integrations for Microsoft tools into the Atlassian world: Microsoft 365 for Jira (Outlook Email, Teams, Calendar) | Atlassian Marketplace.

We offer a various range of Teams integration possibilities. Currently tagging via automation doesn't work with our tool neither but sending automatically bot message to a certain user who is in charge might be also a solution or create a group chat with the relevant user etc.

If you like feel free to explore our docs or simply book a demo here.

Feel free if you have any other questions!

Best regards,

Benjamin

Eugenio Onofre_v78igo · Answer

Hi @Furkan

This is not natively supported through the basic Jira/MS Teams integration. I would suggest using Webhook + Azure Logic or Power Automate. You can use Jira automation to send a webhook to a Power Automate flow or Logic App that:

* Retrieves the current on-call user from Opsgenie (via API)
* Posts a message to MS Teams with an @mention of that user
* This gives you full control, but requires a bit of setup.

Please remember to vote and accept this answer in case it helps you resolve your query.

Regards,
Eugenio