Blocklisted emails go through

Question

Hi, I have been spammed by a number of emails that I added to the blocklist, but their tickets keep coming through. How do I block them for good?

Anastasiia Kaptur · Answer

It's not about notifications. It's about certain email addresses that I added to the blocklist in the project settings but tickets from those emails don't get blocked. I still receive them.

I found a way around - automation - but I don't understand why the blocklist doesn't block.

Joydeep Chatterjee · Answer

Hi @Anastasiia Kaptur

Welcome to the Community!!

Can understand barrage of Jira notifications can make it difficult to read through and even skip through important emails.

You can check your Personal Jira notifications from here and can disable them as per your need :- https://<your-Jira-cloud-site> /jira/settings/personal/notifications

Navigation :- Log in to Jira > Avatar at the top right corner > Notifications

Maybe having a rule setup for Jira related emails and putting them into a folder can also help!