nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Filters no longer showing up

Paul Beatrice

This has been happening more and more frequently:

I click on the Jira Icon within Excel. In the dropdown for input type, I select "filter"

Then in the pulldown for filters, I see:

STARRED

non available

OTHER

It takes a lot of effort to get this working - so many things I never know what fixed it.

Thoughts?

Accepted answers

All comments

Dick

Hi @Paul Beatrice Welcome to the Atlassian Community

It seems like you're calling Jira from another program (Excel). Configuration of this setup is essential for it's functioning properly (think API-call using credentials).

Without learning any of this and your specific set-up, answering your question is not possible.

Kind regards,
Dick

Paul Beatrice

Thanks Dick, I neglected to state that I am using the Jira plugin for Excel

Paul Beatrice

now it works, go figure. I did so many things I don't know what fixed it.

Once I tried again and got a web browser with a code, I knew it would work - but how did I get it to do that

Dick

Hi @Paul Beatrice

Why don't you describe your current settings here, so anyone with a similar question could find an answer? It could also become your place to fallback to if something were to go awry in the future.

Kind regards,
Dick

Gigi Vu

@Paul Beatrice Do you remember what you did to fix it? i'm facing the same issue

Paul Beatrice

@Gigi Vu Sorry know. I have done SO many things (uninstalling / reinstalling, logging out and in, clearing cache plus a lot more.

Hussein K_

Does someone have a step by step approach to fix this ?

Need help here. And is htere an official help desk channel from Atlassian/Jira to guide us through instead of this discussion? Thanks

Hussein K_

Hi All,

May be a path to a solution : I tried onething and it worked. My main filters i use are back.

What i did : opened my filtr in edit mode, removed one column, re-added the same column and renammed the exact same filter and saved it + marked as favourite.

Didi that yesterday, was still not showing up in "STARRED" Excel pugin.

Then disconnected the plug-in, reconnected with the OTP.

Waited one night and this morning ==> ALL 3 filters i edited came back in the list. But not the others which are also marked as favourite in Jira. I'll proceed twith same approach for my other filters. Looks like they have changed something but never communicated about that

I did not log out, neither cleared any cache nothing

Hope this helps

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