Not getting email notifications for Notification Types

Bharath Avula

Hi All,

Notifications are not getting triggered when issue created/edited or make any changes in a ticket.

In recipients reporter is added for 'A work item is created', but still i'm not getting notifications. 

But when someone makes changes in my ticket then i'm getting the notifications.

And i have selected all the check boxes in personal settings.

Please advise how can we resolve this.

Thanks,

Bharath

Trudy P Claspill

Hello @Bharath Avula 

In your first sentence you said that Notifications are not getting triggered when issues are created or edited. But in the third sentence you said you are getting notifications when somebody makes a change to your ticket. 

What are the specific scenarios where Notifications are not received?

1. Who makes the change?
2. Who is not receiving the notification?
3. What is the recipients relationship to the issue (reporter, watcher, etc)?
4. Who are the recipients designated in the Notifications configuration for the project for the activity that occurred in step 1?
5. Are you not getting emails, or not getting in-app notifications, or a mix of both?

There are individual notification preferences that a user can set that can affect whether or not they receive notifications.

Click on the gear icon near your avatar in the upper right corner.

Select Notifications Settings.

You will see a page with a variety of settings you can manage for notifications.

If you don't receive notifications when you are the person that makes the change in the issue, check if the "You make changes to work items" option is enabled.