always outdated verification code

Question

i keep getting an outdated confirmation code on Jira verify your identity window

i click "Did not get the code. Resend it"

i receive new confirmation code

but when i try to enter it i get the error: "You entered an incorrect verification code"

This sh1t pisses me off

Fazila Ashraf · Answer

Also more explanation in https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/

Your Atlassian account won't accept your verification code, but you know you're using the right code

If you know you’re using the correct verification code but your Atlassian account won’t accept it, make sure:

* you’re entering the verification code as a single string, for example, 111000 instead of 111 000

* you're looking at the correct verification app and the correct code for your Atlassian account, as many apps allow you to add several accounts and codes in the same app

* the time for your app and phone are the same, and if they’re not, reset your phone’s clock and try to access your account again

If you've tried everything in this list, log in with your emergency recovery key.

Fazila Ashraf · Answer

Hi @Jevgenij Kurilo

Welcome to community!

Please try the recommendation from https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-identity-verification/

Your verification code isn’t working, but you know you're using the right code

Make sure:

* You're not entering any spaces between the six digits

* You're looking at the code in the correct email

* Your code hasn’t expired

* Your device has the correct time