possible to show the CSAT star ratings after the customer click on close icon in customer portal

Question

Hi,

How to show the CSAT star ratings after the customer click on close icon in customer portal to get their feedback.

Thanks

Akhand Pratap Singh_z78moi · Answer

Hello @Nithya_RAMALINGAM_FROM_JOBSTER ,

Please follow steps mentioned in  https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customer-satisfaction-surveys-csats/, if you want to send survey forms to customer to get Feedback

For Customized form, review: https://support.atlassian.com/jira/kb/how-to-customize-the-customer-satisfaction-email-in-jira-service-management/

Sebastian Krzewiński · Answer

Hi @Nithya_RAMALINGAM_FROM_JOBSTER

As I understand JSM built-in CSAT feature you can configure it inside JSM project and after solving ticket jira will send mail to reporter. More info - https://confluence.atlassian.com/servicemanagementserver/collecting-customer-satisfaction-csat-feedback-939926566.html

Regards,

Seba